TARPON SPRINGS, Fla. (WFLA) – Dennis Condon paid off his car loan a year earlier, but three months later he still doesn’t have the title.

He turned to Better Call Behnken, saying Ally Financial representatives kicked him off.

“I have a car there that I had two people who wanted to buy,” he said. “I can’t sell the car … because I don’t have a title.”

Documents show that Condon wired the payment of $ 3,837.18 to Ally Financial on March 4.

Condon says Ally told him his title was lifted electronically, but when he called the Florida DMV he was told it wasn’t and the computer system showed he still had to. money on the car, leaving Condon unable to sell the 2008 Chevrolet Impala.

So he turned to Better Call Behnken. Investigator Shannon Behnken emailed Ally Financial media representatives asking them why the headline had not been released.

She also called the Florida Department of Highway Safety and Motor Vehicles to ask what could be done.

A representative promised to look into the situation.

There was no explanation for what was wrong, but he says he was promised this problem would be fixed. The representative, he said, immediately released the title electronically.

Condon confirmed this with the DMV and ordered his title. He was told he should have it in a week.

“I couldn’t be happier,” Condon said. “I couldn’t accomplish this on my own. “

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