“AI-based video intelligence has become a relevant technology to relieve these operators, ensuring process compliance and overall operational efficiency at their premises,” said Adit Chhabra, Co-founder & CEO, Wobot.ai, in a hotseate interview with EnterpriseTalk.

ET Bureau: Given the current market scenario, how can an AI-powered video analytics platform help businesses streamline their operations?

Adit Chhabra: Video analytics has experienced widespread ideation in various industries over the past decade.

However, in the recent past, Covid-19 and the labor shortage in the United States have disrupted many industries and increased the need for remote and efficient operations management.

Applications such as kitchen hygiene, manufacturing safety, customer experience in retail and restaurants and more help organizations meet today’s operational challenges. For example, food service companies have recently had to ensure that food is delivered with the utmost safety in accordance with government regulations and protocols or ensure that the speed and accuracy of service is maintained with increased volumes in stores. drive-thru and other pickup or delivery formats.

AI-based video intelligence has become a relevant technology to relieve these operators, ensuring process compliance and overall operational efficiency at their premises.

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ET Bureau: Is it possible for companies to identify best practices through their existing video analytics solutions? How can they get actionable, real-time process information to improve process compliance?

Adit Chhabra: Physical monitoring of businesses is inefficient and expensive – the cost of monitoring compliance is approximately $ 500 per employee per year. Weekly or monthly audits are rarely carried out rigorously and are also very expensive activities. Additionally, several businesses such as drive-thru and restaurants are struggling to maintain the customer experience with increasing volume.

So yes, a video analytics platform like Wobot.ai can deliver real-time actionable insights that can aid better decision making. It is continuous, automated feedback for employees at work, highlighting areas for improvement and recognizing tasks performed correctly in stores, factories and employees.

ET Bureau: The global market is recovering from prolonged difficult times. What are the critical factors to consider for advanced compliance, security, and customer engagement?

Adit Chhabra: As compliance, security and customer engagement needs change rapidly, it’s important to have a solution that allows you to make sense of the plethora of available data points and be able to configure them dynamically according to the changing needs of the organization.

Here are some of the critical factors to consider;

• Deploy an easy-to-use solution: One of the reasons to apply AI-powered video analytics is to help the user automate the process of watching videos for hours, resulting in human fatigue and reduced attention span, resulting in a delayed feedback loop. Before deploying a solution, an organization should consider the ease and flexibility of setting up such a tool.
• Use your existing data: We all generate tons of data every second, but that’s only half the battle won. It’s important to have a solution that can make the most of this data and do so without disrupting your current operations or setup. This is one of the reasons why we decided to create a video intelligence platform that can integrate with the existing infrastructure.
• Scalable Performance and Versatility: A reliable and scalable solution will ensure reduced risk of non-compliance, increased efficiency, robust remote support and actionable insights. A versatile and scalable video analytics solution is an effective choice in the long run.

ET Bureau: As CEO, how do you see Wobot.ai increasing the drive for CCTV operational excellence in physical stores, hospitality, retail, cloud kitchens and warehouses?

Adit Chhabra: Wobot.ai is a video intelligence platform that helps better decision making for operators in kitchens, restaurants, QSRs, drive-thru, retail and manufacturing. As mentioned earlier, this AI platform instantly connects to cameras and provides feedback on customer experience, worker safety, safety, billing, and hygiene. We also understand that the power to combine with other tools in the ecosystem can do a lot more for operations. For example, we have several point-of-sale integrations for the restaurant industry that enable cutting-edge visual search.

We’ve seen this platform drive operational excellence globally in many areas you mentioned before. In addition, the tool comes with powerful features that enable increased operational excellence.

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• The learning management system, integrated into the product, helps its teams to learn best work practices and train them to achieve better results through their efforts.
• Over 100 AI-powered checklists to help businesses create a process that can increase efficiency and reduce operational errors. Easily configurable to existing cameras.
• Real-time view helps you gather critical information exactly when you need it. This information plays a crucial role in disaster management.
• Signaling of violations equipped with a correct follow-up of events. This helps tremendously to ensure that it’s not just about pointing out bad practices, but praising good ones.

ET Bureau: Today, more and more organizations are turning to technological solutions based on SaaS. Can it provide continuous feedback on processes, focus on areas for improvement, and highlight patterns of behavior?

Adit Chhabra: Yes he can.

Our product-driven SaaS infrastructure enables instant integration and allows organizations to choose how and when they want to consume content. With Wobot.ai, businesses can now add intelligence to cameras in hours, not days or months.